Unified Service Desk (Public Sector)
Redesigned intake & triage. Introduced SLAs and a lightweight control room.
⬆ 38% first-contact resolution
⬇ 25% average handling time
Management consultancy (excluding financial management)
Operational excellence, human-centred change, and digital momentum.
We partner with leaders to align strategy, people and processes—delivering measurable outcomes in weeks, not quarters. Our work spans operating models, process redesign, service delivery, customer experience, digital transformation, and culture—without providing financial management services.
About Us
FLOWNEXT IT LIMITED is a London-based consultancy focused on management consultancy activities other than financial management. We design and implement adaptive operating systems—combining strategy facilitation, service and process design, data-informed decisioning, and change enablement.
We embed small cross-functional squads to co-create solutions, coach internal teams, and transfer capability. Our approach is pragmatic, lightweight, and outcome-first.
Services & Solutions
Delivered in translucent, glass-like workstreams that layer from strategy to execution.
Operating Model & Org Design
Clarify mandates, decision rights and team topology. Define roles, RACI, governance rhythms and KPIs.
Process & Service Redesign
Map journeys, remove friction, automate low-value work, and standardise SOPs with measurable SLAs.
Strategy Activation
Translate strategy into a funded, sequenced roadmap. Define OKRs and value releases per quarter.
Change & Culture Enablement
Leadership coaching, communications, rituals, and capability uplift for durable adoption.
Data-Informed Decisioning
Design lightweight metrics, dashboards and cadences that drive action—not vanity reporting.
Digital & Service Transformation
Service blueprints, platform selection, delivery governance, and iterative rollout.
Industries Served
Technology
Healthcare
Public Sector
Retail & eCommerce
Manufacturing
Logistics & Supply Chain
Professional Services
Energy & Utilities
Why Choose Us
- Outcome-first: measurable benefits within the first 6–12 weeks.
- Co-creation: we build with your teams and transfer capability.
- Lean by design: small squads, rapid iteration, low ceremony.
- Human-centred: change that sticks through clear rituals and stories.
- Transparent pricing and engagement models.
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Processes Optimised
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Teams Re-shaped
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Weeks to First Value
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Client NPS
Case Studies & Success Stories
Operating Model Refresh (Healthcare)
Clarified decision rights, introduced portfolio governance and cross-functional rituals.
⬆ 2× initiative throughput
⬇ 30% meeting load
Digital Service Blueprint (Retail)
Mapped journeys, selected platforms, and staged rollout for digital service.
⬆ 22% CSAT
⬇ 18% cost-to-serve
What Our Clients Say
Pragmatic, fast and deeply human. We saw traction within weeks.COO, National Health Organisation
The governance rhythms and OKRs finally made our strategy executable.VP Strategy, Retail Group
Workflows became noticeably calmer. Fewer escalations, clearer ownership.Director of Operations, Public Agency
Insights & Resources
From Strategy to Shipping: A 12-week Activation Pattern
Turn strategic intent into a sequenced backlog with value releases every two weeks.
Request the playbookService Blueprinting 101
Map frontstage and backstage to surface dependencies and de-risk delivery.
Get the guideDecision Rights & RACI Quickstart
Five conversations to reduce churn and speed up cross-team work.
Download checklistFrequently Asked Questions
Do you provide financial management or advisory services?
No. We provide management consultancy activities other than financial management—for example strategy activation, operating models, process redesign, change, and digital service transformation.
How do projects typically start?
We begin with a discovery sprint (2–3 weeks) to align outcomes, baseline processes, and co-create a roadmap with clear OKRs and a benefits case.
How do you measure success?
Jointly agreed KPIs: time-to-value, throughput, cost-to-serve, experience (CSAT/NPS), adoption, and risk reduction. We review progress weekly.
Will you work on-site?
Yes—hybrid by default. We embed with teams when it accelerates learning and adoption.
Pricing & Engagement Models
Discovery Sprint
£9,500/ 2–3 weeks
- Rapid current-state assessment
- Outcome framing & OKRs
- Roadmap & benefits case
- Leadership read-out
Project-Based Delivery
from £24,000/ 6–12 weeks
- Defined scope & outcomes
- Design + implementation
- Change & enablement
- Weekly value releases
Embedded Squad (Retainer)
from £12,000/ month
- Cross-functional team
- Capability transfer
- Roadmap stewardship
- Flexible capacity
Contact Us
Let’s explore your goals and design a path to value.
Registered Office
42 Clifton Gardens LondonEngland W9 1AU